About > Policies

Resourceful Internet Solutions, Inc. Policies


Resourceful Internet Solutions, Inc. self-certifies compliance with
:

Our Privacy Policy is on file with the Department of Commerce and publicly available here

Our adherence to the 7 privacy policies and 15 commonly asked questions is available here.

More information about Safe Harbor policies is available here.
 

RIS Affirmation of Safe Harbor Adherence

Resourceful Internet Solutions, Inc. (RIS) respects the privacy of our visitors and clients. RIS does not collect personal identifying information from visitors or clients without their express consent.
 

Personal Information:

Information that you provide about yourself in the instance of a purchase, a survey, or other website feature, is used only for the purposes there stated. Participation is voluntary. If you provide personal information as part of a purchase (e.g., name, address, email address, phone number, or credit card information), we will take full reasonable precautions to ensure the security of your information, including the use of encryption to protect credit card information. We will use your personal information to process orders, to contact you regarding technical updates, special offers and upcoming events and for no other purpose. We do not trade nor rent any lists nor personal information.
 

Cookies:

At our client's option, we may utilize cookies (information sent by our web server and stored on your computer's hard drive) to identify you and to save you time when you return to manage your record or order new services. Cookies do not contain personal information about you.
 

Caseload Manager:

Resourceful Internet Solutions, Inc. offers the leading cloud-based ADR case management system called Caseload Manager.  ADR programs and practitioners manage their case information online with Caseload Manager.  See www.caseloadmanager.com.  All case management data entered into Caseload Manager by clients and as part of clients' operations is strictly confidential and not accessible without authorization from the client administrator.

Dispute Resolution:

In the event of a dispute involving Resourceful Internet Solution, Inc., RIS is pre-committed to first mediate such dispute with a mutually acceptable mediator and each party to pay half of all mediation costs; and, if this mediation is not successful, RIS is pre-committed to arbitrate such dispute with a mutually acceptable arbitrator and each party to pay half of all arbitration costs.

Individuals are encouraged to initially bring their complaint to RIS.  If this does not satisfy the dispute, individuals may bring their complaint to an Indepent Recourse Mechanism.  RIS works with the American Arbitration Association (AAA) to ensure all complaints are fairly heard.  AAA agrees that it will hear each EU privacy dispute in accordance with the Safe Harbor Frameworks, available here: http://www.export.gov/safeharbor/


How to contact us and ask questions:

We welcome your questions and feedback. You may contact us by phone, mail, or email.

By Phone: (541) 345-1629 
By Mail: PO Box 51090 Eugene, Oregon 97405 
By Email: admin@resourceful.net


Safe Harbor:

RIS complies with the U.S. - EU Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. RIS has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view RIS’ certification, please visit http://www.export.gov/safeharbor.